At vn77, your privacy is a fundamental priority. This Privacy Policy explains exactly what personal data we collect, why we collect it, how we use and protect it, and what rights you have over your information.
All data transmitted between your device and vn77's servers is protected by 256-bit SSL/TLS encryption — the same standard used by global banking institutions.
You retain the right to access, correct, or request deletion of your personal data at any time. Submit a request to our Data Protection team and we will respond within 30 days.
vn77 does not sell, rent, or trade your personal information to third-party advertisers or data brokers — ever. Your data is used solely to operate and improve your betting experience.
We collect only the data that is strictly necessary for account operation, KYC compliance, and fraud prevention. We do not collect data we do not need.
Identity verification is required to comply with international anti-money laundering standards and to protect all members from fraud and identity theft.
vn77 uses cookies solely for session management, security, and platform analytics. We do not use third-party tracking cookies for behavioural advertising purposes.
About This Policy: This Privacy Policy applies to all personal data processed by vn77 in connection with your use of the vn77 online betting platform at vn77.cam. It should be read alongside our Terms & Conditions. By creating an account or using any vn77 service, you acknowledge that you have read and understood this Privacy Policy.
The following terms are used throughout this Privacy Policy with the meanings assigned below:
| Term | Meaning |
|---|---|
| "Personal Data" | Any information relating to an identified or identifiable natural person, including name, date of birth, email address, IP address, payment details, and betting activity records. |
| "Processing" | Any operation performed on Personal Data, including collection, storage, use, disclosure, transfer, or deletion. |
| "Data Controller" | The entity that determines the purposes and means of processing Personal Data. For all data collected via vn77.cam, the Data Controller is vn77. |
| "Data Processor" | A third-party entity that processes Personal Data on behalf of vn77 under a data processing agreement, such as payment gateways or KYC verification providers. |
| "Member" / "You" | Any natural person who has registered an account on vn77 or who browses the vn77 platform without registration. |
| "KYC" | Know Your Customer — the mandatory identity verification process carried out before a Member may process withdrawals above specified thresholds. |
| "Cookies" | Small text files stored on your device by the vn77 platform to maintain session state, remember preferences, and collect anonymised analytics data. |
vn77 acts as the Data Controller for all Personal Data collected through the vn77.cam platform. As Data Controller, vn77 is responsible for determining the purposes for which your Personal Data is collected and the means by which it is processed.
If you have any questions about how vn77 processes your Personal Data, or if you wish to exercise any of your data rights described in this Policy, please contact our Data Protection Officer (DPO) at:
Data Protection Officer: [email protected]
Please include "Privacy / Data Request" in the subject line. We aim to acknowledge all data-related enquiries within 48 hours.
vn77 collects the following categories of Personal Data about you when you interact with our platform:
vn77 collects Personal Data through the following methods:
vn77 processes your Personal Data for the following specific purposes:
To create and maintain your account, process bets and gaming activity, manage your account balance, process deposits and withdrawals, and provide customer support.
To verify your age (21+ requirement), confirm your identity (KYC), prevent money laundering and terrorist financing (AML/CTF compliance), detect and prevent fraud, and comply with applicable Indonesian and international regulations.
To monitor for suspicious activity, prevent unauthorised account access, detect bot activity and automated abuse, enforce terms of service, and protect the platform and its members from fraud, cheating, and criminal activity.
To analyse usage patterns to improve platform performance, identify bugs and technical issues, develop new features, and enhance user experience based on aggregated, anonymised analytics.
To send promotional offers, bonus announcements, and platform updates to members who have opted in. You may opt out of marketing communications at any time via the unsubscribe link in emails or by updating your account preferences.
To enforce deposit limits, session time limits, and self-exclusion requests, monitor for problem gambling indicators, and provide access to responsible gaming tools and support resources.
vn77 processes your Personal Data based on the following legal grounds:
vn77 does not sell your Personal Data to third parties. However, we may share your data with the following categories of recipients under strict contractual safeguards:
vn77 may disclose Personal Data to licensing authorities, financial intelligence units, law enforcement agencies, and other regulatory bodies when required by law or when necessary to comply with a legal order or investigation.
vn77 may share data with lawyers, auditors, and consultants who are bound by professional confidentiality obligations, where necessary for legal advice, compliance audits, or dispute resolution.
In the event of a merger, acquisition, or sale of all or part of vn77's business, your Personal Data may be transferred to the acquiring entity as part of the transaction. You will be notified of any such transfer and given the opportunity to close your account if you do not consent to the new ownership.
Data Processor Agreements: All third-party service providers with access to your Personal Data are bound by data processing agreements that limit their use of your data to the specific purposes for which it was disclosed and require them to implement appropriate security measures.
vn77 retains your Personal Data for as long as necessary to fulfil the purposes described in this Policy and to comply with applicable legal obligations. Specific retention periods are as follows:
| Data Category | Retention Period |
|---|---|
| Account and profile data | Duration of active membership + 5 years after account closure (for legal/regulatory compliance) |
| KYC documents | 5 years after account closure (AML/CTF legal requirement) |
| Financial transactions | 7 years after transaction date (tax and audit requirements) |
| Betting history | 5 years (regulatory and dispute resolution purposes) |
| Customer service records | 3 years after last interaction |
| Marketing consent records | Until consent is withdrawn + 2 years |
| Technical and usage logs | 90 days (unless flagged for fraud investigation) |
After the applicable retention period expires, Personal Data is securely deleted or anonymised so that it can no longer be associated with you. Data subject to ongoing legal disputes, investigations, or regulatory enquiries will be retained until those matters are concluded.
vn77 implements a comprehensive set of technical and organisational measures to protect your Personal Data against unauthorised access, loss, destruction, alteration, or disclosure. Our security framework includes:
Your Responsibility: While vn77 employs robust security measures, you are also responsible for safeguarding your login credentials. Never share your password with anyone, avoid using the same password across multiple sites, and log out of your account when using shared or public devices.
vn77 uses cookies and similar tracking technologies to operate the platform, improve user experience, and collect anonymised analytics data. The types of cookies we use include:
These cookies are essential for the platform to function. They enable core features such as account login, session management, and security authentication. Strictly necessary cookies cannot be disabled.
These cookies collect anonymised information about how visitors use vn77, such as which pages are most popular and whether users encounter errors. This data helps us improve platform performance and user experience.
These cookies remember your preferences (e.g., language settings, display preferences) to provide a more personalised experience when you return to the platform.
vn77 does not use third-party advertising cookies or behavioural tracking cookies for cross-site profiling. We do not allow third-party advertising networks to place cookies on our platform.
You can control cookie settings through your browser preferences. However, disabling strictly necessary cookies may prevent you from using certain features of the platform. Most browsers allow you to refuse cookies or delete existing cookies. Consult your browser's help documentation for instructions.
Under applicable data protection laws, you have the following rights regarding your Personal Data held by vn77:
Request a copy of all Personal Data vn77 holds about you.
Request correction of inaccurate or incomplete Personal Data.
Request deletion of your Personal Data (subject to legal retention obligations).
Object to processing based on legitimate interests or for direct marketing.
Request restriction of processing under certain circumstances.
Receive your data in a structured, machine-readable format.
To exercise any of these rights, please contact our Data Protection Officer at [email protected] with "Data Rights Request" in the subject line. vn77 will respond to all valid requests within 30 days. We may require identity verification before fulfilling your request to protect against fraudulent requests.
vn77 strictly enforces a 21+ age requirement. Our services are intended exclusively for adults aged 21 years or older. vn77 does not knowingly collect Personal Data from individuals under the age of 21.
If we become aware that a person under 21 has provided Personal Data to vn77, we will immediately suspend the account, delete the associated data, and forfeit any account balance. If you believe a minor has accessed vn77, please report it immediately to [email protected].
vn77 primarily serves members located in Indonesia. However, some of our service providers and data processors may be located outside Indonesia. Where Personal Data is transferred internationally, vn77 ensures that such transfers are protected by appropriate safeguards, including:
In all cases, international transfers are carried out in compliance with applicable Indonesian and international data protection laws.
The vn77 platform may contain links to third-party websites, such as payment providers or game studios. This Privacy Policy applies only to data collected by vn77. We are not responsible for the privacy practices of third-party websites. We encourage you to review the privacy policies of any third-party sites you visit.
vn77 reserves the right to amend this Privacy Policy at any time to reflect changes in our data processing practices, legal requirements, or platform features. Where changes are material and affect your rights, we will notify you by email or by displaying a prominent notice on the platform at least 14 days before the changes take effect.
Your continued use of vn77 after the effective date of any amendment constitutes your acceptance of the revised Privacy Policy. The current version of this Policy, along with its effective date, is always available at vn77.cam/privacy-policy.
If you have any questions, concerns, or complaints about how vn77 processes your Personal Data or about this Privacy Policy, please contact our Data Protection Officer:
Email: [email protected]
Response Time: Privacy-related enquiries are prioritised and will receive a response within 48 business hours.
Subject Line: Please use "Privacy Enquiry" or "Data Rights Request" to ensure your email is routed to the appropriate team.
If you are not satisfied with vn77's response to your privacy complaint, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.
Our commitment to data protection is absolute. If you have concerns about how your data is handled, or if you wish to exercise any of your privacy rights, contact our Data Protection team or review our Terms & Conditions and FAQ.